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Pho Hub
Vietnamese · Belconnen

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Terms of service

On this page

  1. Takeaway orders
  2. Prices, GST and your receipt
  3. What the menu tells you about ingredients
  4. Cancellations and refunds
  5. Bookings
  6. Gift cards
  7. Who these terms are with

Terms of service

Last updated 19 August 2026

Takeaway orders

An order is only accepted once payment succeeds. All prices are in AUD and include GST at 10%.

We take online orders only while the kitchen is open, and ordering closes a set time before we do so that everything ordered can still be cooked. The collection times offered at checkout are the only ones we can meet.

Prices, GST and your receipt

Every price on this site already includes GST at 10%; nothing is added at checkout. The GST shown on a receipt is the total divided by eleven. Each receipt we print is a tax invoice and carries our ABN.

What the menu tells you about ingredients

The menu carries two dietary marks and no others: gluten free and vegetarian. We hold no further allergen or ingredient information against a dish, so if you need to know about anything else — nuts, shellfish, dairy — please ask us before you order.

Cancellations and refunds

Orders already in the kitchen cannot be cancelled. If we cannot fulfil your order, we refund to the original card within 5–10 business days.

A refund always returns to the card that paid — never as cash and never as a credit note — and we email you once it has been sent.

Bookings

We hold a time slot, not a specific table. Tables are held for 15 minutes past the booking time.

Once that hold has passed the booking may be marked as a no-show and the time released to other guests. If your plans change, cancel from the link in your confirmation email; that link works up to the cancellation cut-off for the day.

A request we cannot confirm automatically is not refused: it goes to a manager, and we email you the answer either way.

Gift cards

Valid for 3 years from purchase and not redeemable for cash.

The three years run from the day the card is bought, as required in the ACT, and the expiry is printed on the card and in the email.

You can spend part of a card and keep the rest: the balance stays on the card until it is used up or expires.

A card is redeemed by its code alone, so whoever holds the code can spend it — treat it like cash. If a card is lost, call us and we can deactivate it.

Who these terms are with

Business
Pho Hub
ABN
11 166 068 088
Address
39 Benjamin Way, Belconnen ACT 2617
Phone
02 6170 2254

Pho Hub

39 Benjamin Way, Belconnen ACT 2617

02 6170 2254

ABN 11 166 068 088

© Pho Hub. ABN 11 166 068 088 39 Benjamin Way, Belconnen ACT 2617 · 02 6170 2254

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